CUSTOMER CARE TEAM LEADER

We are seeking a highly motivated, dynamic individual to join our team in Suva, Fiji. As Team Leader, you'll provide day to day leadership and performance coaching to our Customer Care teams to improve consistency and achievement of quality measures and outcomes. Developing the highest performance team to meet the needs of our clientelle across all countries we operate and service in.

• Stretch and develop the team to achieve objectives that have been set through effective coaching, development, delegation, and empowerment

• Support the team to deliver against individual and personal targets, goals, and objectives

• Assist with recruitment activities and make sure we're attracting and retaining high potential talent

• Provide clear and effective leadership to improve employee engagement

• Maintaining healthy relationships with our clients

• Act as an escalation point for the team to support more complex queries

• Work to agreed targets that focus on both hitting targets and driving the right customer agent behaviors

• Use data and insights, including preparing regular reports to help drive decision-making and improve performance

• Guide customers and transport providers through processes to achieve the best results for the business

• Extensive experience as a customer service team leader with robust negotiation skills

• Experience successfully coaching and mentoring junior members of the team to improve skills, knowledge, and performance

• High emotional intelligence

• Self-motivated and resilient

• Easily adapt to change, demonstrates agility and flexibility when direction or priorities shift

• The ability to develop high quality, trust-based working relationships

• Have a one team mindset

• The ability to work flexible shift patterns

• Competitive salary

• Solar industry expertise through working with our clients

• Experience collaborating both locally and through our comprehensive global network

• Daily interaction with high performing teams

• Professional development and ongoing training

• A highly supportive and collaborative team environment

• We care about our people and do our best support the wellbeing of our team members, both individually and collectively