CALL CENTRE MANAGER

• Lead & collaborate with a knowledgeable, high-achieving, experienced and fun team. Ensuring better performance and succession planning.

• Grow your team to succeed above and beyond; developing a culture where training and development are part of the team, identifying actions and working with trainers to ensure skills and knowledge are developed effectively

• Actively engage and support team development to contribute to the design and implementation of Change Programmes and Projects which impact the contact center

• Nurture effective and consistent communication throughout the team, and encourage feedback and customer insight to enhance the customer experience

• Build and maintaining optimal internal and external stakeholder relationships

• Identify and instill best practices, processes and systems and drive a continuous improvement environment

• Ensures service and sales targets and KPIs expectations are met & continually reviewed for optimum levels of quality & service delivery

• Contribute towards business growth; developing and maintaining client relationships in selected accounts across a wide range of sectors

• Diploma or University degree in the field of business or public administration, technical management or information systems

• A minimum of 7 years of work experience from a call center is desirable

• Ability to build consensus and relationships among managers, partners, and employees

• Excellent understanding of technology, software applications

• Professional level English speaker

• Competitive salary with Performance Incentives

• Advance your career within a team of industry experts, here to support and work with you to explore your learning potential and career goals

• Being part of an international and diverse work atmosphere

• We care about our people and do our best support the wellbeing of our team members, both individually and collectively

Living our values; We are a team of dreamers and believers,intent on living aligned with our values. 

Care is at the heart of all we do

We put people at the center, growing relationships built on trust, honesty and respect. These qualities are the foundations for how we treat one another and create a safe, inclusive space with equal opportunities for all. 

Our people make the difference

We reach out to really connect. With warmth, empathy and expertise, our team have the skills it takes to make an impact; to be truly heard in a world of millions. 

We bring together the right people to make effective teams that match the needs of our partners. 

Better for people, better for the planet

There is no US without a healthy planet. As human beings we deeply feel the corporate, social responsibility to act. And we are committed to making conscious, sustainable choices to make the world a better place for everyone. 

We Dream Big

As dreamers, we think beyond what has been done before. To innovate and develop cutting edge approaches, that transform & optimise the day-to-day operations. We want to exceed expectations. We go above and beyond for our partners. 

We Believe

What does it mean to really believe? 

To us, it’s an unwavering trust and determination to bring to life the very best in service and experience. 

It’s what connects us as a team of “dreamers and believers” to challenge and supporting one another to achieve greater success. 

We Deliver 

This is the part where the dreaming and believing become visible, in ‘the results’. 

Simply said WE DELIVER. On our promises, on our vision and mission. We hold true to the integrity of our brand and yours. Seamlessly aligning with your flow, to support your business to thrive. 

Our commitment to you

Is to support your growth with the guidance and tools you need. We mindfully co-create a thriving, healthy work culture vital for nurturing our high-performing team. Essential to this is our positive mindset. We believe in our mantra, "we share, learn, grow, and succeed together." It is our compass that guides us.

If this sounds like something you want to be a part of, apply today!